Terms and conditions

Hotel Terms and Conditions
Our Management requests your cooperation in observing the following as an agreement between our guests and Hilltop Inn & Suites. Doing so ensures that your stay is an enjoyable experience that you’ll want to have time after time.
Check In: 2 PM         Check Out: 11 AM

A VALID GOVERNMENT ISSUED PHOTO ID IS REQUIRED AT TIME OF CHECK IN.

At check in, the front desk will verify your check-out day. Rates quotes are based on check-in date and length of stay. Should you choose to depart early, daily price is subject to change. Please refer to our cancellation policy regarding any possible refund due.
We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
Reservation rates and fees are estimated based on current taxes (6.5% & 5% Grove Tourism Fee per room, per day) and exchange rates (if applicable) and do not include additional fees/charges that may be incurred during your stay.

Guarantee and Cancellation Policy
A valid Credit Card is required to be kept on file for this reservation. Free cancellation 24 hours before check-in date and time. Guests with non-cancellable reservations will be liable for one night’s stay. 

• A hold may be placed on your card account for the full anticipated amount to be owed to the hotel, including estimated incidentals, through your date of check-out and such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer.
• If possession of the room has not been returned to Hotel Staff prior to the 11 AM checkout time, your reservation will automatically be extended for that day and will be billed accordingly.
• If you would like to extend your reservation, we ask that you make that arrangement with hotel staff prior to the scheduled check-out time. Extensions are granted upon availability.
• For extended stays guests, it is mandatory that hotel staff enter the room on the third day of one's stay. This will remain a procedure despite the refusal of daily housekeeping and is in place to ensure the health and safety of all guests.
• Pool hours are from 10 AM to 10 PM. No lifeguard is on duty. Please read and adhere to all rules posted regarding pool safety and liability.
• We have select handicap rooms available but are not guaranteed. If you need this accommodation please advise the hotel staff at the time of booking.
• Marijuana is strictly prohibited on Hotel property.
• Upon the expiration of a reservation, the Management shall have the right to remove a guest and his/her belongings from the room so occupied, if the guest fails to vacate upon checkout.
  

House Rules
1.   Smoking is strictly prohibited inside the Hotel or around any high traffic areas, i.e., entrances, exits, within the pool area. Guests found in the act of or with evidence of smoking while on hotel premises will incur a USD $250 fine per occurrence, except for smoking in designated areas.
2.   Guests should ensure that their hotel room door is always properly secure. Hilltop Inn & Suites Management cannot be held responsible for any personal items and valuables left in guest rooms or common areas.
3.   Registered guests will be held responsible for any missing or damaged items in their hotel room or any internal/external areas of the hotel. This liability extends to both registered guests and their visitors.
4.   It is agreed that the guests and any of their visitors will conduct him/herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise.

5.   We reserve the right to refuse service to anyone for any reason.

  The Management reserves the right to add to, alter or amend any of the above terms, conditions and rules which are a part and an abstract of the lodging act.